Cox Accused of Charging Cable Customers Hidden Fees

By on July 14, 2015

A class action lawsuit was filed against cable company Cox Communications for allegedly concealing fees on some of its services.

Specifically, plaintiffs accused Cox of misleading consumers by characterizing Advanced TV as an all-inclusive priced service (except for government-mandated applicable taxes, fees, and surcharges) and then tacking on unauthorized charges without first obtaining customer consent.

Plaintiffs assert that more than 400,000 Cox cable customers residing in California, Arizona and Nevada relied on the company’s misleading marketing campaign and were improperly charged fees.  The California plaintiffs accused Cox of false advertising, unlawful business acts and violating the Consumers Legal Remedies Act by misrepresenting the pricing of its Advanced TV.  Similarly, the Arizona and Nevada plaintiffs alleged that Cox violated Arizona’s Consumer Fraud Act and Nevada’s Deceptive Trade Practices Act, respectively.

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