HSBC Sued For Making “Robo-Calls”

By on January 10, 2013

HSBC Bank U.S.A. is being accused of “robo-calling” mobile phones without permission.  A $5 million class action lawsuit filed against the bank in California federal court on January 2, accused the bank of negligently and willfully violating the federal Telephone Consumer Protection Act (TCPA) when it began calling the Plaintiff without his permission last October.  The complaint alleges that none of the calls were for emergency purposes, and that the company used an automatic telephone dialing system to send prerecorded and artificial voice messages.

In the complaint, the plaintiff says that despite never doing business with HSBC, or giving it his mobile phone number, he received numerous prerecorded messages — even after instructing bank representatives several times to stop sending him “robo-calls.”

The complaint seeks to certify a nationwide class of people who received an automated mobile phone call or robo-call from HSBC between 2008 and 2012 without the recipient’s prior consent.

The complaint seeks statutory damages of $500 per class member for each violation of the TCPA and $1,500 per class member for each willful violation of the TCPA — as well as an order prohibiting HSBC from using automated dialing systems to robo-call mobile phones without consent.

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